Specialist: Service Performance Governance at BCX

Core Description


Ensures that BCX's technology services are governed through structured performance frameworks, service-level controls, reporting mechanisms, and compliance with contractual and operational commitments.


Key Deliverables / Primary Functions

Core Functional Skills & Capabilities


Service Management
Contract Management
Data Interpretation & Operational Insight
Service Performance Monitoring & Reporting
Analytical and Problem Solving


Core Behavioural Competencies


Formulating Strategies & Concepts
Job Match
Creating & Innovating
Leading & Supervising
Delivering Results & Meeting Customer Expectations
Entrepreneurial & Commercial Thinking


Minimum Qualifications


Three-year degree (NQF 7) in Information Systems, Risk Management, or a related discipline.
Additional studies in service management, governance, or performance analysis are advantageous.


Additional Education -Preferred /Advantage

Experience


At least five (5) years' of experience in service governance, service performance analysis, operational reporting, vendor performance management, or IT service management.


Certifications


ITIL certification is highly advantageous
Data analysis or reporting-related certifications add value.
Certifications in service management, governance, compliance, or vendor management beneficial.


Professional Memberships in Relevant Industry

Level of Engagement & Span of Control


Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
Span of control = 0


Special Requirements / Employment Condition


Willing to travel
Valid Drivers license


Workplace / Physical Requirements


Non-Billable
Hybrid Remote Worker