Duties and Responsibilities
Coordinate and supervise the day-to-day operations and administration of assigned field station.
Ensure continuous, equitable, and efficient water supply and distribution within the assigned area.
Supervise the maintenance and repair of water distribution networks.
Monitor water production, distribution, pressure management, and water quality to ensure compliance with established standards.
Oversee customer service operations, including customer registration, meter connections and disconnections, complaint resolution, and public relations.
Ensure accurate customer billing, revenue collection, debt collection and achievement of revenue targets.
Monitor Non-Revenue Water (NRW) reduction initiatives within the assigned station.
Coordinate timely requisition and proper utilization of pipes, fittings, meters, chemicals, and other operational materials/tools.
Prepare and submit daily, monthly, quarterly, and annual operational and commercial reports to the Commercial Manager
Supervise station staff, monitor performance, identify training needs, and promote a culture of teamwork, accountability, and excellent customer service.
Ensure compliance with occupational safety and health requirements, environmental standards, Company policies, and the KWAWASCO service charter.
Perform any other duties as may be assigned by the Commercial Manager.
Requirements for Appointment
Qualifications
Be a Kenyan citizen.
Hold a minimum Diploma in Water Engineering or related field from a recognized institution.
A Bachelor's Degree in Water Engineering, or a related field will be an added advantage.
Have at least three (3) years' relevant work experience in a Water Utility
Be proficient in Microsoft Office applications, particularly MS Word and MS Excel.
Demonstrate good leadership, communication, interpersonal, and problem-solving skills.
Have knowledge of water distribution systems, customer service, and revenue management.
Demonstrate integrity, initiative, and the ability to work under minimum supervision.
Personal Qualities, Skills and Competencies
High integrity and professionalism.
Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
Customer service orientation.
Planning, organizational, and report-writing skills.
Analytical and problem-solving skills.
Ability to work under pressure and meet deadlines.
Team player with a high sense of accountability