Superbalist Customer Service 2IC at takealot.com

Your responsibilities will include:


Day to day operations which include but are not limited to allocating workload to Online Fashion Assistants, such as: response times to customers, telephony call flow distribution and escalating systemic issues
Supplying of operational reports on a daily basis
Assisting Team Leader with adhoc project related tasks
Escalating IR Related Concerns to Team Leaders.
Assisting the Team Leaders in terms of coaching and skills development
Assisting staff members with complex queries
Proactively identify, address and resolve customer issues
Identify, review and propose solutions to issues identified or picked up during the course of performing day to day duties
Oversee a team of individuals when Team Leaders are not available as well as managing a team during festive season
Flexibility to work shifts - able to work rotating shifts, Public Holidays, weekends and flexible hours as required by the business operation


Qualifications and experience:


Senior Certificate or Higher
Minimum of 12 - 18 months customer service experience in related positions.
MS Office suite - Word - basic; Excel - intermediate; and PowerPoint basic would be advantageous