KEY RESPONSIBILITIES
Administer, maintain and support Windows server environment.
Manage core services including DNS, DHCP, Group Policy and Office365.
Implement and monitor network infrastructure (Firewalls, switches,VPN) to ensure security and connectivity.
Develop, executive and verify routine backup and disaster recoveryprocedures.
Proactively monitor system performance, capacity and availabilityrespond to alerts and incidents.
Apply security patches, manage antivirus solutions and participate invulnerability management and audits.
Provide Tier 2/3 technical support, resolving complex issuesescalated from the Help Desk.
Create and maintain comprehensive system documentation, networkdiagrams.
Assist with the planning and excecution of infrastructure projects,including cloud migrations and hardware refresh cycles.
User Account & Access Management: Creating/deleting useraccounts, managing permissions (Active Directory), and implementing access controls
Backup & Disaster Recovery:
Implementing and testing backup
solutions, ensuring data can be restored and having recovery plans(DR/BCP).
Technical Support & Troubleshooting: Acting as an escalation pointfor help desk for complex technical issues.
Core system Microsoft Business central support and management
Hardware Management:
Managing data center or server room equipment (racking, cabling,maintenance).
Training Provide user support including end-user training and resolving their problems and other resource.
In-charge of Data variations and follow-up to ensure all variationsare effected.
Participating in the formulation and implementation of ICT policiesand development and enforcement standards for the ICT system.
Protect the integrity, securing and performance of the system.
QUALIFICATIONS
Diploma in Computer Science or Information Technology from arecognized institution.
Certification in Software or Database Management or SystemAdministration.
Minimum 3 years' experience in IT support and customer service in a financial institution.
Knowledge in MS Dynamics Navision.
Help Desk service skill.