About the job
IT Support & Operations
Provide first-level support for IT service requests and user issues
Assist in troubleshooting hardware, software, and network-related problems
Support system maintenance, backups, and routine IT operations
Maintain logs of incidents, resolutions, and service requests
Process Automation & Optimization
Identify repetitive manual processes across teams and recommend automation opportunities
Build and maintain simple automation workflows (e.g., Zapier, Power Automate, scripts)
Support integration between business tools and systems
Document automation processes and workflows
User & Access Management
Assist with user account creation, updates, password resets, and deactivations
Support IT change management processes and system updates
Help implement basic access controls and security best practices
Network, Systems & Website Support
Assist in managing domains and DNS records
Support website updates and monitoring
Help track IT assets, subscriptions, and software licenses
Assist with basic network monitoring and system performance checks
Data Analysis & Reporting
Support development of simple reports and dashboards for IT and business teams
Assist in analyzing system usage, IT performance, and service trends
Contribute to data collection for operational and performance reporting
Help identify insights for process improvement
Documentation & User Education
Create and maintain IT documentation, guides, and SOPs
Assist in developing user training materials and awareness content
Support cybersecurity awareness initiatives
Cross-Functional Collaboration
Work with Funds, Wealth, Finance, and Operations teams to understand needs
Translate business requirements into technical or automation solutions
Support implementation of digital tools across departments
Requirements
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field with a minimum of 1 year post NYSC experience.
Basic knowledge of IT systems, networking, or technical support
Interest in data analysis, process improvement, and technology-driven solutions
Basic knowledge of automation tools (e.g., Zapier, Power Automate)
Familiarity with data tools (Excel, Power BI, SQL is a plus)
Basic understanding of APIs and integrations is an advantage
Strong communication and organizational skills