Technical Officer

Key Responsibilities Installation & Configuration Install GPS tracking and telematics devices in various vehicle types and equipment. Configure installed devices according to company and client requirements. Conduct quality assurance checks on all installations before deployment. Ensure proper wiring and secure mounting of devices to prevent malfunction. Maintenance & Troubleshooting Diagnose and resolve hardware, connectivity, and configuration issues. Perform routine device inspections and preventive maintenance. Replace defective devices and components where required. Escalate complex technical issues to the appropriate team for resolution. Client Support Attend to customer installation requests within agreed timelines. Explain device functionality and basic usage to clients where necessary. Maintain a professional relationship with customers during field visits. Respond promptly to technical complaints and service requests. Reporting & Documentation Record installation details accurately in company systems. Submit daily activity reports, including installations, inspections, repairs, and removals completed. Capture and maintain required installation evidence such as photos and service reports. Ensure all field activities are properly documented and updated. Inventory & Asset Management Safeguard company tools, devices, accessories, and installation materials assigned. Track device serial numbers and installation records accurately. Report damaged, lost, or defective inventory promptly. Compliance & Safety Adhere to company technical standards and installation procedures. Ensure compliance with health and safety guidelines during field operations. Maintain confidentiality of customer and company information. Follow all company policies and operational procedures. Key Performance Indicators (KPIs) Number of successful installations completed monthly. First-time installation success rate. Device uptime and functionality rate. Customer satisfaction ratings. Average response time to support requests. Accuracy and timeliness of activity reporting. Reduction in installation-related rework and device failures.