Key Responsibilities:
Take full ownership of daily workshop and technical operations
Manage, lead, and develop a team of technicians
Set KPIs, performance standards, and productivity targets
Ensure efficient operations with minimal senior management intervention
Oversee repairs, servicing, and diagnostics of electric vehicles
Manage battery systems, faults, and charging/swapping infrastructure
Perform and oversee complex technical fault finding and escalations
Maintain high-quality control standards across all technical work
Act as primary liaison for external technical suppliers and support partners
Diagnose electrical, firmware, and controller-related issues
Develop and maintain SOPs, workflows, and technical documentation
Ensure accurate job cards, service records, and reporting systems
Oversee fleet uptime, reliability, and maintenance scheduling
Monitor breakdown trends and implement preventative strategies
Manage inventory including spare parts, tools, and battery stock
Conduct stock control, stocktakes, and asset tracking
Coordinate with suppliers and manage procurement requirements
Implement reporting systems for fleet performance and technician output
Provide weekly and monthly operational and technical reports
Support customer and internal technical escalations
Identify inefficiencies and implement continuous improvements
Improve systems, processes, and operational scalability
Minimum Requirements:
Grade 12 (Matric)
Relevant technical qualification (Electrical, Mechanical, Mechatronics, or similar)
Strong hands-on technical background in mechanical or electrical systems
Proven experience in workshop or technical operations management
Experience Required:
Minimum 5+ years' experience in a technical or workshop environment
At least 2 - 3 years in a supervisory or management role
Strong hands-on experience with fault finding and repairs
Experience working with electrical systems, batteries, or fleet equipment advantageous
Experience in managing technicians and operational workflows