Education and experience required:
Diploma or Degree in:
Information Technology
Computer Science
Engineering (Electrical / Mechanical / Industrial)
Facilities Management with strong IT exposure
3 - 5+ years' experience in FM technology, IT service delivery, or digital system implementation.
Experience with CAFM/CMMS platforms is essential.
Strong analytics exposure (Power BI, Tableau, or similar).
Proven experience implementing CAFM/IWMS or large-scale technology solutions.
Key Areas of Responsibility:
Technology Strategy & Innovation
Develop and execute the FM technology roadmap (CAFM, IoT, mobility tools, automation, dashboards, etc.).
Identify technology gaps and recommend modern, cost-effective solutions.
Lead digital transformation initiatives across the FM division.
Stay ahead of global FM tech trends and introduce innovative solutions.
Leverage IoT, AI, automation, and mobility platforms to elevate FM operations
Systems Implementation & Management
manage deployment, configuration, and optimisation of CAFM/CMMS platforms.
Oversee IoT sensors, BMS integrations, mobile workforce apps, and asset tracking tools.
Lead upgrades, migrations, testing, and user acceptance processes.
Ensure seamless integration across BMS, helpdesk, and smart building systems.
Data, Reporting & Analytics
Develop and manage performance dashboards for SLAs, KPIs, asset performance, and energy consumption.
Ensure data integrity, accuracy, and compliance.
Analyse system data to support predictive maintenance and operational improvements.
Partner with operations teams to convert insights into actionable outcomes.
Stakeholder & Vendor Management
Support cross-functional teams (operations, finance, projects, SHEQ, HR) with all tech-related needs.
Engage with clients to understand requirements and deliver digital solutions.
Manage technology vendors, service providers, and integration partners.
Lead RFP development, vendor evaluation, and procurement processes.
Provide ongoing user training and system support.
User Support & Training
Design and deliver training programs for FM system users.
Provide technical support and troubleshoot system issues.
Drive user adoption and manage change for new digital tools.
Governance, Compliance & Security
Ensure adherence to IT governance, cybersecurity standards, and data privacy regulations.
Implement digital asset lifecycle management best practices.
Maintain system documentation, processes, and SOPs.
Manage asset registers and monitor digital tool movement.
Continuous Improvement
Track system performance and recommend optimisation opportunities.
Benchmark FM technology trends to enhance efficiency and client satisfaction.
Support sustainability initiatives through smart building and energy management technologies.