Key Responsibilities (including, but not limited to the following):
Sales and Target Achievement
Achieve individual weekly and monthly sales targets.
Contribute towards team and company sales objectives.
Work closely with management to monitor and improve performance.
Effectively manage daily activities to meet sales and proposal targets.
Lead Management and Sales
Contact and engage prospective members using company-provided leads.
Market Scorpion products in accordance with approved sales scripts and processes.
Clearly explain product features, benefits, exclusions, and applicable cover.
Accurately capture member information and policy details.
Ensure all required disclosures and declarations are made during the sales process.
Address customer queries professionally and provide a clear summary at the end of each sales call.
Compliance and Quality Assurance
Adhere strictly to company policies, sales scripts, and regulatory requirements.
Treat all customers fairly, professionally, and with respect.
Maintain accurate records to minimise cancellations, Final Deduction Codes (FDCs), and clawbacks.
Ensure compliance with POPIA and all relevant legislation.
Refrain from providing financial advice or conducting financial needs analyses.
Administration and Reporting
Complete all required reports accurately and within prescribed deadlines.
Maintain high levels of accuracy, productivity, and professionalism.
Collaborate effectively with team members and management.
Complaints Management
Handle customer interactions courteously and professionally.
Escalate complaints or potential complaints to management immediately.
Assist with investigations and implement corrective actions where required.
Requirements
MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES
Education
Grade 12 and/or equivalent qualification
Additional call centre training would be advantageous
FAIS accreditation will be considered an advantage
Experience
Minimum of 1 year's telemarketing experience.
Demonstrated ability to consistently meet and exceed sales targets.
Proven track record of achieving individual and team performance goals.
Excellent verbal communication, negotiation, and interpersonal skills.
Professional telephone manner with strong customer engagement and service skills