Temporary Customer Service Agent at FlySafair

Description


Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information address any complaints in a professional and timeous manner;
Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.


Requirements


Grade 12 or equivalent (Essential);
Airport and ticket sales experience (Essential);
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.