Touring Support Assistant at andBeyond

We are looking for a young, dynamic person to join our team!
If you have a "can-do" attitude, excellent command of English (both verbal and written), ability to work under pressure and take on new learning opportunities and want the opportunity to get a start in the travel industry, then this position is for you.
It is important to note that this is an entry level administrative position with the opportunity to learn and grow within a dynamic industry and a leading travel company.


KEY OUTPUTS:


Reconfirmation of consultant files with suppliers by sending reconfirmations and vouchers and ensuring what has been confirmed to the agent with the final itinerary, matches the confirmation sent to suppliers and matches what has been booked in Tourplan
Checking Tourplan against GIS and flight details, checking the number of guests booked in the system is correct and matches what has been booked with suppliers, Pick up and drop off details, checking allocations and all services booked correctly
Checking and saving lodge Daysheets for the consultants and ensuring the information received by the &Beyond Lodges is correct
Create, assemble and print documentation for the travel wallet
Plan daily logistics regarding delivery of Travel Wallet to our operational bases
Clear communication with Consultants and Managers when requesting required documentation for the Travel Wallet and details to reconfirm bookings
Constant, consistent and clear communication daily with reservations team and suppliers
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife


KNOWLEDGE REQUIRED:


Excellent written and verbal English
Computer literate with at least a basic working knowledge of Outlook, Word and Excel - this includes typing skills
Some understanding of a reservation's environment is advantageous
Computer literate with at least a basic working knowledge of Outlook, Word and Excel
Knowledge of Tourplan advantageous or any other reservations system


QUALIFICATIONS REQUIRED:


Tourism/Travel-Related Qualification (degree/diploma/certificate) would be an advantage.


SKILLS REQUIRED:


Knowledge of Microsoft Office Applications such as Word and Outlook
Experience in Tourplan would be advantageous
Understanding of data analysis done
Excellent telephone manner
Ability to solve problems
Verbal, written and reporting skills
Market knowledge
Experiential creativity (Crafting experiences)
Guest/Client delight
Time management
Teamwork and interpersonal skills
Attention to detail
Administration and organisation skills
Paper filing and paperless filing
Speed reading and speed typing


PERSONAL ATTRIBUTES:


Good interpersonal skills
Sense of urgency
Passionate about delivering service to agents resulting in guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness / ability to share information, and to teach and inspire others
The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.