Responsibilities
Training Delivery:
Facilitate classroom, virtual, and on-the-job training sessions.
Conduct orientation programs for newly recruited staff.
Organize workshops, seminars, and coaching sessions.
Deliver practical demonstrations and role-playing exercises.
Ensure active participation and engagement during training sessions.
Performance Monitoring and Evaluation:
Assess trainees before and after training programs.
Measure training effectiveness using evaluations and feedback.
Monitor implementation of learned skills in the workplace.
Prepare post-training assessment reports.
Recommend follow-up coaching and development activities.
Client Relationship Management:
Liaise with client management teams regarding training requirements.
Provide professional advice on workforce development strategies.
Conduct periodic visits to client establishments.
Ensure training programs meet client objectives and expectations.
Quality Assurance:
Ensure training programs align with hospitality industry standards.
Promote service excellence across all client properties.
Monitor compliance with company policies and operational procedures.
Support quality improvement initiatives within client organizations.
Administrative Responsibilities:
Maintain training records and attendance registers.
Prepare training schedules and annual training calendars.
Develop training budgets and resource requirements.
Submit weekly and monthly activity reports.
Maintain a database of training participants and outcomes.
Research and Development:
Stay updated on hospitality industry trends and best practices.
Research new training methodologies and technologies.
Benchmark training programs against leading hospitality organizations.
Recommend innovative approaches to employee development.