Underwriter/ Relationship officer - Business Retention at Old Mutual Kenya

Job Description


Relationship Management - Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
Dispatch of renewal terms
Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
Arranging and attending renewal review meetings with intermediaries
Responsible for the allocated renewal budget.
Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before month closure
Ensure premiums payments plans are obtained at the point of confirming renewals.
Review of accounts performance to ensure weeding out of toxic accounts.


KEY TASKS AND RESPONSIBILITIES


Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
Maintaining and updating the renewal tracker
Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
Confirming renewals and obtaining the risk notes
Collecting market intelligence for strategic renewal decisions to support retention.
Monthly follow up on recovery of lost/unrenewed business


SKILLS AND COMPETENCIES


Sound Technical Underwriting skills.
Intensive and extensive product knowledge
People Management and overall managerial skills
Good analytical skills
Customer service skills
Good Communication Skills
Computer Literate with good knowledge of Excel


KNOWLEDGE & EXPERIENCE
Experience:


Minimum 5 years' experience


QUALIFICATIONS


Degree in insurance or business related.
Professional qualification (CII or IIK) or good progress