Vendor Onboarding Specialist (Health Logistics) at LifeBank

Role Summary


The Vendor Onboarding Specialist is responsible for managing the end-to-end onboarding and management of vendors within LifeBank's health logistics network.
This role ensures that all vendors are properly vetted, compliant, and operationally ready to support critical deliveries such as blood, oxygen, and medical supplies.
In addition, the role supports order fulfillment and last-mile delivery execution, ensuring that vendors and riders perform efficiently to meet urgent healthcare needs.
The specialist will maintain a strong vendor pipeline and ensure seamless coordination to guarantee that every order is fulfilled promptly and in line with LifeBank's standards.


Key Responsibilities


Manage the full vendor onboarding lifecycle from sourcing to activation across all operational locations.
Vet and onboard hospitals, suppliers, and logistics vendors, ensuring compliance with regulatory and company standards.
Collect, verify, and maintain vendor documentation (licenses, certifications, bank details, etc.).
Maintain a strong, active pipeline of vendors to support uninterrupted service delivery, especially for critical and emergency orders.
Manage relationships with vendors to ensure reliability, responsiveness, and adherence to SLAs.
Support order fulfillment operations by coordinating with vendors and internal teams to ensure timely delivery of medical products (e.g., blood, oxygen, consumables).
Ensure every order is fulfilled efficiently and in line with company policy, particularly for time-sensitive and life-saving deliveries.
Monitor and track rider activities to ensure pickups and deliveries are completed promptly and successfully.
Hold riders accountable for delivery timelines, communication, and task updates.
Escalate and resolve delivery delays, failed orders, or operational issues in real time.
Maintain accurate and up-to-date records of vendors and transactions on internal systems (e.g., Basecamp or equivalent tools).
Ensure all tasks and updates related to vendors and deliveries are properly logged and visible for tracking and accountability.
Collaborate with Finance, Operations, and Customer Care teams to ensure seamless vendor payments, issue resolution, and service delivery.
Support audits and reporting by providing complete and accurate vendor and operational data.


Requirements


Bachelor's Degree in Business Administration, Supply Chain, Logistics, or a related field.
2 - 4 years of experience in vendor management, logistics, operations, or supply chain (healthcare experience is an advantage).
Experience working in fast-paced, high-accountability environments.
Strong understanding of vendor compliance and documentation requirements.
Proficiency in operational tools (e.g., Basecamp, Excel, or similar tracking systems).


Key Skills:


Strong attention to detail and process discipline
Vendor and stakeholder management
Operations and logistics coordination
Problem-solving under pressure
Time management and prioritization
Accountability and performance tracking.


Success Metrics:


Vendor onboarding turnaround time
Compliance rate of onboarded vendors
Strength and responsiveness of vendor pipeline
Order fulfillment rate and turnaround time (especially for critical deliveries)
Rider performance and delivery success rate
Accuracy and timeliness of task updates and reporting.