Virtual Banker, Africa China Banking (ACB) at Stanbic IBTC

Job Description


To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.


Qualifications


B.Sc in Social Science or related field.
Masters and Professional certifications can be an added advantage.


Experience:


Mandarin speaking.
1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
Experience in telecommunications Support.
Understanding of Stanbic IBTC's products and services.
Conceptual and practical knowledge of credit procedures, policies, and standards
Computer literacy, particularly with Microsoft Word, Excel and Power Point


Additional Information

Behavioural Competencies:


Adopting Practical Approaches
Articulating Information
Challenging Ideas
Convincing People
Exploring Possibilities


Technical Competencies:


Banking Process & Procedures
Customer Understanding (Consumer Banking)
Product Knowledge (Consumer Banking)
Active Listening
Query Resolution