Voice-Customer Service

Job Description Handling customer enquiries over the telephone, providing excellent service while ensuring compliance with internal processes and regulatory standards. Applying empathy and emotional intelligence to connect with customers, especially those in difficult or stressful situations, ensuring a positive experience and good outcomes. Negotiate payment and repayment plans, assessing customers' needs and financial circumstances, whilst addressing missed payments or arrears. Signposting customers effectively for external debt advice where necessary, explaining clearly the benefits these firms might be able to provide and how customers might go about contacting them. Responsibilities Experience making outbound calls or handling calls for UK clients Proficient level of written and spoken English Active listening skills Assertive, empathetic, professional & courteous Ability to empathize with the customer Prioritizing customer needs Good problem solving, reasoning and analytical skills Negotiation and influencing skills Qualifications Computer Literacy (MS Office, Excel, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written) SA Citizen Grade 12 (Mandatory)