Role Summary/Purpose
The VP for Services will be responsible for the P&L and execution of service obligations for locomotive service agreements across South Africa, Guinea, Mozambique, Angola & Liberia. This is a $150M annual turnover business.
Essential Responsibilities
Achieve business financial targets, responsible for the revenue, profitability and cash collection for region contracts.
Participate in development and lead the execution of the Services growth strategy for SSA
Assure timely resolution of customer issues and customer satisfaction
Responsible for building strong long-term relationships with key customers and industry stakeholders within SSA.
Lead complete field resource management efforts.
Support all operations and maintenance operational processes.
Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, career coaching and disciplinary action as required.
Lead efforts to ensure customer service excellence for assigned customers.
Lead service engineering to accomplish effective support of region customer service objectives.
Manage cost control, quality, and operations-oriented customer communications.
Implement Operation Safety Policy Instructions, conduct field work in compliance with local EHS policies and applicable regulations and encourage good employee safety practices.
Participate and lead business Lean processes.
Interface regularly with commercial team to review the progress of growth initiatives and participate in the development of new service offerings.
Desired Characteristics
Business and finance acumen.
MBA degree.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Commercial experience with government customers
Experience in managing multi-year service agreements, Rail industry a bonus
Demonstrated ability to analyze and resolve problems.
Demonstrated ability to lead programs / projects.
Additional language skills such as French and Portuguese are advantageous.
Established project management skills.
Qualifications
Bachelor's degree in engineering from an accredited university or college.
Minimum of 5 years P&L leadership experience
Experience in people leadership roles covering multiple countries across the SSA region.
Fluent in English language (writing, reading, speaking, listening).
Demonstrated experience in a matrix international organization
Applicants must be South African citizens, permanent residents, or otherwise legally authorized to work in South Africa at the time of application.
This position requires frequent domestic and international travel, extended periods of standing, walking, and other activities associated with field-based work.
Candidates must be medically fit and capable of performing the inherent physical requirements of the role, with or without reasonable accommodation, where applicable.
Appointment may be subject to verification of work authorization and, where permitted by law and relevant to the role, a medical fitness assessment.
Additional Information
What could you accomplish in a place that puts People First?
At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.