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Waiter/Waitress at MGallery Hotel Collection
MGallery Hotel Collection
September 16, 2026
Full-time
On-site
Scope and Objectives
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA and TrustYou targets on a daily basis
Anticipate and service of guests' requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance
Qualifications
1 - 2 years of experience as a Waiter in a hotel, restaurant, or fine-dining environment.
Good communication and customer service skills with a professional, well-groomed appearance.
Ability to work flexible shifts and join immediately
This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.
Key Deliverables and Responsibilities
Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA and TrustYou targets on a daily basis
Anticipate and service of guests' requirements at all times
Following up daily financial targets of area/division
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
To feel empowered and accountable within the work place
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Follow Hotel Evacuation Policy in case of an Emergency
Attend all necessary briefings and training sessions as instructed by the Manager
Handle financial procedures according to guidelines set by the finance department
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance
Qualifications
1 - 2 years of experience as a Waiter in a hotel, restaurant, or fine-dining environment.
Good communication and customer service skills with a professional, well-groomed appearance.
Ability to work flexible shifts and join immediately