Description
The purpose of this role is to ensure that all construction, forestry and agricultural equipment is repaired and maintained. Supervision, planing and assistance to Technicians in their duties. Planning and execution of all workshop functions. Managing workshop to control costs and increase profit in department.
Requirements
REQUIRED MINIMUM EDUCATION/TRAINING
Grade 12
Qualified Mechanisation Technician
REQUIRED MINIMUM WORK EXPERIENCE
5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience
KEY PERFORMANCE AREAS
Supervise all workshop activities including scheduling and controlling work processing
Identify, investigate and resolve all workshop related problems
Maintain a safe work environment and ensure compliance with health and safety regulations
Ensure protective equipment is used as prescribed
Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
Handle all warranty claims and ensure credits are received
Oversee scheduling and control working hours and ensure that the status of job cards is updated
Ensure control of tools and workshop equipment
Report on activities as required by management
Enforce and monitor budget control
Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
TECHNICAL KNOWLEDGE/ COMPETENCIES
Good Customer Services
Lead the workshop team
Understanding of Construction, forestry and agriculture technology and relevant customer
Valid driver's license
BEHAVIOURAL COMPETENCIES
Business and customer orientation
Analytical
Safety cautious
Problem analysis
Focus on quality
Accountability
Ability to work individually as well as in a team
Good customer service and interpersonal behaviour