3rd Line Senior Support Engineer (Hyper-V, Exchange, M365) (CPT Onsite) at Datafin Recruitment

ENVIRONMENT:


PROVIDE Hyper-V, Exchange and cloud infrastructure support as your technical expertise as a 3rd Line Senior Support Engineer is sought by a dynamic Internet Service & Network Specialist.
Your role will include Hyper-V, Exchange and Microsoft 365 support and proactive management while architecting new solutions and assisting 2nd Line Support Engineers with escalations.
The ideal candidate must have Matric/Grade 12, a suitable IT tertiary qualification with Certifications including MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM. You will also require 10+ years' experience supporting datacentre software in a senior position.


DUTIES:


Hyper-V support and proactive management.
Exchange support and proactive management.
Microsoft 365 support.
Proactive analysis of system health with in-depth reporting.
Preventative maintenance.
Architect new solutions.
Assist with escalations from 2nd Line Support Engineers.


REQUIREMENTS:

Qualifications -


Matric Grade 12 (Compulsory).
Tertiary IT qualification.
Must-Have Certifications - MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM.


Experience/Skills -


At least 10 + years' experience supporting datacentre software in a senior position.
Ability to identify and understand problems and find suitable solutions.
Conscious of delivering solutions on time.
Ability to clearly articulate problems and solutions with the technical team.
Self-managed.
Own reliable transport and valid Driver's License.


Technologies include (but not limited to) -


Cloud Services: Azure, M365
Virtualisation: VMware vSphere, MS Hyper-V
MS infrastructure: Active Directory, Exchange, SQL, SCCM