Key Duties and Responsibilities
Lead and manage a team of Support Specialists to ensure optimal performance, clear role definition, and coherence in deliverables.
Oversee the maintenance, support, and active monitoring of all applications, ensuring a 99.9% uptime, timely updates, and patching of systems.
Drive continuous improvement in processes and assist with requirements gathering and development of new systems.
Ensure compliance with data governance and IT security protocols through regular user access audits and maintaining a risk register.
Implement troubleshooting procedures and service restorations for systems and peripherals, and analyze technical performance against industry standards.
Facilitated and sign off on the testing and implementation of new modules and enhancements, ensuring customer satisfaction and system reliability.
Manage and assisting with the management of IT related projects.
Prioritize and manage tickets to meet agreed SLA timeframes and facilitate priority board sessions with business stakeholders.
Responsible for ERP and non-ERP system support, basic network support, and onsite troubleshooting including EUD first line support.
Actively supporting queries, reconciliations, and issues around Forecasting as well as assisting with general sales reporting reconciliation issues.
Ensure su?cient team backfill capacity and take accountability for IT stock management, including setting up new EUDs for sta? on Active Directory.
Any other reasonable ad hoc requests from the CTO within the successful candidate's skills and abilities.
Educational Requirements
Bachelor's Degree in Computer Science, Information Systems, or other related field / equivalent work experience.
Experience Requirements
Proven experience leading and managing teams.
Extensive systems knowledge of the applications and ERP systems (Syspro) used in a media logistics.
Extensive experience and knowledge working in a media distribution environment, understanding how the business operates as well as where and how the systems support the relevant business
Extensive experience in forecasting troubleshooting, reconciliations, requisitions generation and general sales reporting issues and reconciliations.
Knowledge and experience with technology and application development
Knowledge of IT governance compliance, cyber and privacy compliance will be
Knowledge of HTTPS, SQL, REST, SOAP, C#, Python and / or Android Operating system will be
Solid knowledge and experience in system stack architecture with a reasonable understanding of networking, server infrastructure backup requirements.
Skills and Competencies
Excellent leadership qualities and being a hands-on team player.
Tracking and delegating tasks & team capacity management.
Requirements gathering.
Workshop Facilitation, Presentation and report making skills.
Analytical skills and problem-solving abilities
Extensive ERP experience
Android Operating System and landscape
MS O?ce, including supporting MS Teams & OneDrive
MS Project + MS Visio / io
Test management
High attention to detail
Knowledge of IT governance compliance, cyber and privacy compliance will be advantageous.
Knowledge of HTTPS, SQL, REST, SOAP, C#, Python and / or Android Operating system will be beneficial.
Setting up PCs on Active Directory for end users as well as basic networking troubleshooting & printing support will be beneficial. (Upskilling will be provided)
Results oriented and self-motivated with a can-do attitude
Excellent Communication skills (including being able to translate between technical and business jargon).
Deadline:10th April,2026