Assistant Manager – E-Commerce (Marketplaces) at Morsan HR Consulting

Key Responsibilities

Marketplace Management


Manage and optimize company accounts on online marketplaces including Jumia, Kilimall, Glovo, Bolt, Uber, and other relevant platforms.
Ensure full compliance with each marketplace's policies, SLAs, and performance metrics.


Product Listings & Pricing


Create, upload, and maintain accurate product listings (titles, descriptions, images, SKUs, and categories).
Manage pricing strategies, discounts, and promotional campaigns to remain competitive while protecting margins.


Order Fulfillment & Coordination


Monitor daily order flow across all marketplaces.
Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery.
Handle returns, cancellations, and customer complaints in line with platform requirements.


Performance Tracking & Reporting


Track marketplace KPIs, including sales volume, conversion rates, seller ratings, and fulfillment performance.
Prepare periodic performance reports and recommend actions to improve marketplace sales and visibility.


Promotions & Growth


Plan and execute marketplace promotions, campaigns, and seasonal sales events.
Identify opportunities to expand product assortment and improve ranking within marketplaces.


Qualifications & Experience


Bachelor's or Master's degree in Business, Sales, Marketing, or a related field.
Minimum 5 years' experience managing online marketplaces.
Mandatory experience within sports footwear, sports apparel, accessories, or sports equipment.
Experience working with reputed brands in the same field is required.
Strong understanding of marketplace operations, pricing, fulfillment, and analytics.
High attention to detail, strong coordination skills, and ability to work under performance targets.