Assistant Security Manager at Hyatt

About The Role


The Assistant Security Manager will help oversee all security and safety operations at the hotel, ensuring a secure environment for guests, associates, and assets. This role combines operational leadership, risk management, incident response, and coordination with other departments to align with Hyatt's brand standards and safety requirements .


Key Responsibilities

Security Operations & Risk Management


Assist in developing, implementing, and maintaining Hyatt's security policies, procedures, and standard operating guidelines.
Conduct regular security audits, inspections, and risk assessments to identify vulnerabilities and recommend improvements.
Monitor and supervise security systems, including CCTV, access control, fire alarms, and radios.
Oversee after-hours access: ensure authorization, documentation, and control of secured areas.


Incident Response & Investigation


Respond to guest, associate, and property-related emergencies (medical, fire, security).
Lead investigations into security incidents, duress alarms, and suspicious activity; prepare detailed reports.
Coordinate emergency response procedures, including evacuations, fire drills, and crisis management.
Maintain accurate incident logs, property security reports, and liability case documentation.


Team Leadership & Training


Supervise, mentor, and schedule security guards and other security personnel.
Recruit, train, and develop security staff in line with Hyatt's safety standards; conduct regular security awareness training.
Provide ongoing performance feedback and handle disciplinary actions as necessary.
Foster a positive and proactive security culture aligned with Hyatt's values.


Coordination & Communication


Liaise with other hotel departments (e.g., Front Office, Engineering, Housekeeping) to ensure cohesive security coverage.
Work with local law enforcement, emergency services, and external stakeholders when required.
Serve as a security representative for Hyatt in meetings, briefings, and safety committees.
Provide regular security status reports to the Security Manager and senior leadership.


Compliance & Safety Standards


Ensure compliance with fire safety regulations, Hyatt's emergency plans, and relevant local/national security laws.
Maintain and update Hyatt's emergency management plan for the property.
Participate in internal and external audits, inspections, and reviews of the Safety & Security function.


Qualifications


Bachelor's degree in security management, Criminology, or a related field (preferred).
Minimum of 5 - 8 years of experience in security operations, preferably in hospitality or a similar environment.
Previous supervisory or managerial experience required.
Strong knowledge of security systems, emergency procedures, and risk management.
Certification in security management, fire safety, or first aid is an advantage.
Good communication and leadership skills.
Ability to remain calm under pressure and handle emergencies effectively.
Knowledge of local laws and regulations related to safety and security.