Job Purpose
To prepare and serve alcoholic and non-alcoholic beverages while delivering exceptional customer service, maintaining beverage quality standards and ensuring efficient bar operations.
Key Duties and Responsibilities
Prepare and serve beverages according to approved recipes and standards.
Maintain cleanliness and organization of the bar area.
Monitor beverage inventory and report stock shortages.
Ensure responsible service of alcoholic beverages.
Receive customer orders and process payments.
Promote beverage specials and upsell menu items.
Maintain accurate sales and inventory records.
Ensure compliance with food safety and liquor licensing regulations.
Clean and maintain bar equipment and utensils.
Handle guest enquiries and complaints professionally.
Perform daily opening and closing procedures.
Perform any other duties as may be assigned by the Restaurant Supervisor or Food & Beverage Manager.
Key Performance Indicators (KPIs)
Beverage sales performance.
Guest satisfaction ratings.
Beverage quality consistency.
Inventory variance.
Compliance with liquor licensing regulations.
Accuracy of POS transactions.
Cleanliness of the bar area.
Upselling performance.
Education, Skills and Experience
Must have:
Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
Minimum of two (2) years' relevant experience as a Bartender, preferably in the hospitality industry.
Knowledge of beverage preparation, mixology and responsible alcohol service.
Ability to operate Point of Sale (POS) systems.