Job Purpose
To provide professional and efficient food and beverage service by taking customer orders, serving meals and beverages, and ensuring an exceptional dining experience for guests.
Key Duties and Responsibilities
Welcome guests and present menus.
Take food and beverage orders accurately.
Serve meals and beverages promptly and professionally.
Set up and clear tables before and after service.
Ensure cleanliness and presentation of dining areas.
Respond promptly to guest requests and enquiries.
Promote menu items and recommend food and beverage pairings.
Prepare and present bills to guests.
Process payments using the Point of Sale (POS) system.
Observe food safety and hygiene standards.
Coordinate with the Kitchen to ensure timely service.
Perform any other duties as may be assigned by the Restaurant Supervisor.
Key Performance Indicators (KPIs)
Guest satisfaction ratings.
Order accuracy.
Service turnaround time.
Upselling performance.
Compliance with food safety standards.
Customer feedback ratings.
Attendance and punctuality.
Table service efficiency.
Education, Skills and Experience
Must have:
Certificate or Diploma in Food and Beverage Service, Hospitality Management or a related field from a recognized institution.
Must possess a valid Food Handler's (Health) Certificate issued by the relevant County Government.
Minimum of two (2) years' relevant experience in food and beverage service, preferably in the hospitality industry.
Ability to operate Point of Sale (POS) systems.