Job Advert Summary
We are seeking a highly motivated and customer-focused individual to join our dynamic team as an Automotive Bookings Clerk for our VW Hermanus dealership. As one of the faces of our dealership's service department, you will be responsible for providing exceptional customer service, operating and managing all incoming calls for workshop bookings, booking-in of customers vehicles, and ensuring that our customers' needs are met promptly and efficiently.
The ideal candidate will have previous experience in the automotive industry, with a strong understanding of vehicle maintenance and repair procedures. You should possess excellent communication skills and be able to work effectively in a fast-paced and customer facing environment. Additionally, you should have a positive attitude, be detail-oriented, and have a passion for delivering outstanding customer service.
If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!
Minimum Requirements
Grade 12
Certificate in Office Admin or related qualification
Previous experience in the automotive industry preferred
Strong knowledge of vehicle maintenance and repair procedures
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Detail-oriented with strong organisational skills
Positive attitude and willingness to learn
Proficient in computer applications and software
Valid driver's license and clean driving record
Clear criminal record
Duties and Responsibilities
Management of workshop bookings appointment process
Provide accurate estimates of repair costs and timeframes
Coordinate client service bookings between clients and service advisors
Ensure accuracy of details pertaining to clients, services & issues raised
Preparation of job cards
Maintain accurate records of service history and ensure that all necessary paperwork is completed accurately and on time
Address customer concerns and complaints in a timely and professional manner
Administrative duties as required within the Service department
Deadline:9th July,2026