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Broker Client Services Agent at MiWay Insurance Limited
MiWay Insurance Limited
October 17, 2026
Full-time
On-site
What will you do?
We are looking for a very strong candidate to join our Broker Client Services Team. You need to be passionate about people, display professionalism in dealing with clients and Brokers. You will be attending to incoming queries either telephonic or via email from both Brokers and Broker clients and doing underwriting when requested by the client or broker.
Minimum Qualification
Regulatory Exam (RE 5)
Matric / NQF 4
Full FAIS Credits
Minimum Experience
Minimum 3 years Insurance administrative experience
Exposure to the broker or dealer servicing environment
Minimum 3 years Personal Lines Underwriting experience
Deliverables include, but will not be limited to
Attend to incoming queries either telephonic or via email from both Brokers and Broker Clients
Assist with amendments to client's policies.
Provide brokers with constant feedback on queries.
Attend to QA corrections as identified by the QA department.
Competencies Required
Organized
Self-disciplined
Self-motivated
Analytical
Attention to detail.
Excellent administrative Skills
Good communication skills
Able to work flexible hours.
Customer focus
Active listening skills
Results oriented.
Teamwork
Follow up - must be able to establish procedures to monitor that, which has been promised and delivered
Good MS Office skills
Ability to plan and manage time efficiently
Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 23 OCTOBER 2026
We are looking for a very strong candidate to join our Broker Client Services Team. You need to be passionate about people, display professionalism in dealing with clients and Brokers. You will be attending to incoming queries either telephonic or via email from both Brokers and Broker clients and doing underwriting when requested by the client or broker.
Minimum Qualification
Regulatory Exam (RE 5)
Matric / NQF 4
Full FAIS Credits
Minimum Experience
Minimum 3 years Insurance administrative experience
Exposure to the broker or dealer servicing environment
Minimum 3 years Personal Lines Underwriting experience
Deliverables include, but will not be limited to
Attend to incoming queries either telephonic or via email from both Brokers and Broker Clients
Assist with amendments to client's policies.
Provide brokers with constant feedback on queries.
Attend to QA corrections as identified by the QA department.
Competencies Required
Organized
Self-disciplined
Self-motivated
Analytical
Attention to detail.
Excellent administrative Skills
Good communication skills
Able to work flexible hours.
Customer focus
Active listening skills
Results oriented.
Teamwork
Follow up - must be able to establish procedures to monitor that, which has been promised and delivered
Good MS Office skills
Ability to plan and manage time efficiently
Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Deadline to apply: 23 OCTOBER 2026