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Business Affiliate: Team Manager at MiWay Insurance Limited
MiWay Insurance Limited
October 17, 2026
Full-time
On-site
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
What will you do?
Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems.
Mentors team and gives constant real-time support in terms of query resolution.
Minimum Requirements
Minimum Qualification
Grade 12 / Standard 10 / NQF 4
Tertiary qualification / NQF 5
RE5 Certificate (as per DOFA date)
STI FAIS credits (as per DOFA date)
Minimum Experience
A minimum of 1 to 5 years sales experience in a call centre
Previous team management experience in a call centre
Short-term insurance experience in a call centre
Knowledge and Skills
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
What will you do?
Manages individuals within a team e.g. call centre agents / consultants within the communication centre.
Ensures that the team reaches target by monitoring individual performance on a constant basis. Very knowledgeable on all aspects of the products, processes and systems.
Mentors team and gives constant real-time support in terms of query resolution.
Minimum Requirements
Minimum Qualification
Grade 12 / Standard 10 / NQF 4
Tertiary qualification / NQF 5
RE5 Certificate (as per DOFA date)
STI FAIS credits (as per DOFA date)
Minimum Experience
A minimum of 1 to 5 years sales experience in a call centre
Previous team management experience in a call centre
Short-term insurance experience in a call centre
Knowledge and Skills
Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes
Decision quality - Contributing independently
Interpersonal savvy - Contributing independently
Plans and aligns - Contributing independently
Directs work - Contributing independently
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently