Call Centre Agent: Sunbet at Sun International

Job Description :


The Call Centre Agent, as the first point of contact for the SunBet business; is responsible for the answering of inbound calls, providing exceptional and professional customer service to successfully on-board and support online sports betting customers in line with company standards.


Core behavioural & Technical / proficiency competencies:

Behavioural:


Problem Solving.
Collecting Information (listening; asking questions).
Creating customer experiences.
Acting with energy and enthusiasm.
Building & Developing relationships.
Responding with urgency.
Conflict handling skills.
Assuring Quality.
Following Procedures.


Technical:


Product/Gaming pricing structures.
Sports betting /alternate gaming product knowledge.
Proficient MS Office skills.
Working knowledge of Opera suite.
Selling skills.
Listening skills.
Telephone skills.


Job Requirements

Qualification:


Grade 12.
2/3 year Diploma in related fields.


Experience:


1-2 years' experience in a call centre environment.