Location: Lagos, Mainland
WatchGuard Group Limited is a leading Safety, Personal and Asset Protection Company delivering integrated security, loss prevention, and risk management solutions across Nigeria.
We are seeking an experienced, commercially minded and result-driven Chief Security Officer (CSO) to provide strategic leadership for our security operation while driving service excellence, business growth and client satisfaction.
The ideal candidate will possess a deep understanding of the private security industry, strong operational leadership skills and the ability to develop and grow lasting client relationships.
Key Responsibilities
Operational Leadership
Provide strategic direction for all manned guarding operation across client locations
Develop, implement and continuously improve operational policies, procedures and Standard Operating Procedures (SOPs)
Ensure the efficient deployment, supervision, welfare and discipline of all security personnel
Conduct regular operational inspections, site audits and quality assurance assessments
Ensure full compliance with contractual obligations, company standards and regulatory requirements
Lead investigations into security incidents and ensure timely submission of comprehensive reports
Oversee emergency response planning, crisis management and business continuity initiatives
Business Development & Client Management
Develop and implement strategies for acquiring new security contracts and expanding the Company's market presence
Prepare technical proposals, security assessments and commercial bids for prospective clients
Build and maintain strong relationships with existing and prospective clients, regulatory agencies and strategic partners
Conduct client presentations, contract negotiations and periodic service review meetings
Strategic Planning & Business Performance
Contribute to the development and execution of the Company's strategic objectives and annual business plans
Collaborate with Management on budgeting, resource planning and financial performance improvement
Monitor operational performance against established targets and recommend improvement initiatives
Prepare periodic operational and management reports for Executive Management
Monitor key performance indicators and implement corrective actions where necessary
People Leadership
Lead, mentor and develop Operations Managers, Patrol Supervisors, Site Supervisors and Security Guards
Support the recruitment, selection, onboarding and training of security personnel
Conduct periodic performance evaluations and implement development plans for operational staff
Compliance & Risk Management
Ensure compliance with all relevant laws, regulations and industry best practices governing private security operations
Identify operational risks and implement effective mitigation strategies
Ensure proper documentation, record keeping and audit readiness
Stakeholder Engagement
Represent the Company in meetings with clients, regulators, law enforcement agencies, industry associations and other stakeholders
Foster productive relationships that enhance the Company's reputation and competitive position
Support the promotion of the Company's brand and professional image within the security industry
Requirements
A Bachelor's Degree in Security Management, Criminology, Law or a related discipline
Minimum of 5 years' experience in the private security industry
At least 2 years in a senior operational leadership role within a reputable man-guarding company
Proven track record in business development, client acquisition and account management
Strong understanding of the Nigerian private security industry and its regulatory environment
Strong Qualities
Creative and entrepreneurial
Confident and professional
Strong interpersonal skills
Ability to work independently and take initiative
High level of integrity and discretion
Comfortable working in a fast-paced operational environment