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Claims Investigator (CPT) at MiWay Insurance Limited
MiWay Insurance Limited
October 17, 2026
Full-time
On-site
Purpose of the Role
Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Tertiary qualification will be an added advantage.
General Experience
Minimum 3 years Claims Investigations experience, more specifically Accident claims
Any field investigations experience, e.g from law enforcement agencies, etc.
Experience in Personal lines and commercial products essential.
Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
Deliverables include, but will not be limited to;
Own vehicle and valid South African driver's license.
Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
Managing validations of Accident claims and other skill sets when required.
Reaching company goals and targets set for the Commercial and Personal line Investigations department.
Administering assigned claims and set tasks.
Managing client and broker expectation.
Knowledgeable on Broker procedures.
Maintaining set timelines on the processing of claims.
Competencies Required
Must be highly proficient in dealing with clients at all levels
Thorough knowledge of claims investigation techniques
Excellent written and verbal communication skills
Attention to detail
Strong administration skills
Self-motivated, inspire others
Motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Ability to perform under pressure
Meeting deadlines
Proper time management
Commitment to personal and team goals
Professionalism
Ability to apply business rules and processes
Excellent interviewing skills
Provide technical guidance to team members
Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town
Minimum Qualification Required
Grade 12/Standard 10/NQF 4
Tertiary qualification will be an added advantage.
General Experience
Minimum 3 years Claims Investigations experience, more specifically Accident claims
Any field investigations experience, e.g from law enforcement agencies, etc.
Experience in Personal lines and commercial products essential.
Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
Deliverables include, but will not be limited to;
Own vehicle and valid South African driver's license.
Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy.
Managing validations of Accident claims and other skill sets when required.
Reaching company goals and targets set for the Commercial and Personal line Investigations department.
Administering assigned claims and set tasks.
Managing client and broker expectation.
Knowledgeable on Broker procedures.
Maintaining set timelines on the processing of claims.
Competencies Required
Must be highly proficient in dealing with clients at all levels
Thorough knowledge of claims investigation techniques
Excellent written and verbal communication skills
Attention to detail
Strong administration skills
Self-motivated, inspire others
Motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multi-task and cope with pressure
Ability to perform under pressure
Meeting deadlines
Proper time management
Commitment to personal and team goals
Professionalism
Ability to apply business rules and processes
Excellent interviewing skills
Provide technical guidance to team members