Claims Non-Motor Technician at Guardrisk

Role Purpose


To attend to day to day Non-Motor claims handling across various products and to provide supervisory oversight over a defined area.


Requirements
Qualifications & Experience


Matric
Higher Certificate in Insurance
Completed RE exams for representatives
Computer Literacy(MS Word, Outlook and Excel)
Comfortable with Insurance Systems
Intensive knowledge and experience of Commercial insurance products and complex claims
10 years of experience in a similar role


Duties & Responsibilities


Handling / settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
Handling / settling claims within stipulated time frames and as per SLA's in place
Entering into settlement negotiations with clients / brokers on behalf of Underwriters
Negotiating with various claims assessors and other related service providers
Providing clients/ brokers with the highest standard of service
Providing clients / brokers with feedback on claim progress at all times
Ensuring diary system is implemented and adhered to at all times
Rendering of assistance from time to time with adhoc tasks
Maintaining and updating reserves
Attending to payment requests
Managing outstanding claims volumes
Timely responses to email and telephonic messages
Accurate record keeping
Proper time keeping and task prioritization / management
Attending to any other tasks as may be assigned from time to time
Provide a supervisory function over a defined area within the claims department which shall include among others
Providing technical advice to the area where required


Competencies


Good interpersonal skills
Negotiation skills
Management Skills
Communication skills
Attention to Detail
Ability to work under pressure
Team player