Claims Technician: Broker Binder Motor Liabilities & Recoveries at Guardrisk

Role Purpose


To manage and administer liability claims under binder agreements on behalf of insurers, ensuring accurate processing, compliance with mandates, and excellent service delivery to brokers and clients.


Requirements
Qualifications


Matric / Grade 12
Law Degree - preferable but not mandatory, subject to experience in Short-Term insurance environment
60 FAIS Credits
Insurance qualification preferable
RE5 qualification


Experience


5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
Experience working with binder agreements
Intensive knowledge of liability claims and resulting litigation
Intensive knowledge of recoveries
Knowledge in administering and handling liability claims and recoveries
Computer literacy (MS Word, Outlook and Excel)


Duties & Responsibilities


Day-to-day reporting to the Team Leader
Handling liability claims, Recoveries and litigation matters in accordance with claims handling procedures
Facilitating and managing outsourced motor liability claims and recoveries
Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
Entering into settlement negotiations with third parties / third party representatives
Negotiating with motor assessors, attorneys, other service providers
Providing technical advice on litigated matters
Providing clients / brokers with the highest standard of service
Providing clients / brokers with feedback on claims progress at all times
Ensuring diary system is implemented and adhered to at all times
Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
Rendering assistance from time to time with ad hoc tasks


Competencies


Strong analytical and problem-solving skills
Knowledge of liability law and insurance principles
Attention to detail and accuracy
Negotiation and decision-making ability
Excellent communication (written & verbal)
Time management and ability to handle high volumes