Job Summary
We are seeking a proactive and customer-focused Customer Service / Estate Management Officer to manage client relationships and oversee the day-to-day administration of residential and commercial properties.
The ideal candidate will ensure excellent tenant experience, efficient estate operations, and prompt resolution of issues.
Key Responsibilities
Serve as the primary point of contact for tenants, clients, and residents
Handle inquiries, complaints, and service requests in a timely and professional manner
Oversee daily estate operations, ensuring cleanliness, security, and functionality
Coordinate maintenance, repairs, and facility services
Conduct routine inspections of properties and common areas
Manage tenant onboarding, documentation, and move-in/move-out processes
Ensure compliance with estate rules, policies, and safety standards
Liaise with service providers (security, cleaners, technicians, etc.)
Maintain accurate records of tenants, complaints, and maintenance activities
Support rent collection follow-ups and general administrative tasks
Drive to project sites and properties when required for inspections and operational duties.