Customer Service Executive [food Industry] at Elvaridah

Job Summary


We are seeking a courteous and proactive Customer Service Executive to manage customer interactions, process orders, and ensure excellent service delivery across all touchpoints. The ideal candidate will handle inquiries, complaints, and feedback professionally while supporting smooth daily operations in a fast-paced food service environment.


Key Responsibilities

Customer Support & Engagement


Respond promptly and professionally to customer inquiries via phone, walk-in, email, and social media platforms.
Provide accurate information on menu items, pricing, promotions, delivery timelines, and company policies.
Handle customer complaints and concerns calmly, ensuring timely resolution and customer satisfaction.
Build positive relationships with customers to encourage repeat business and loyalty.


Order Management & Coordination


Receive, confirm, and process customer orders accurately.
Coordinate with kitchen, production, dispatch, and delivery teams to ensure timely and correct order fulfillment.
Track orders and proactively update customers on any delays or changes.


Service Quality & Reporting


Maintain detailed records of customer interactions, orders, and complaints.
Escalate complex issues to supervisors or management when necessary.
Gather customer feedback and suggest improvements to service delivery and product quality.
Ensure compliance with company service standards and food safety guidelines when interacting with customers.


Administrative Support


Assist with daily customer service reports and documentation.
Support promotional campaigns and customer engagement initiatives when required.


Requirements & Qualifications


Minimum of OND/HND/Bachelor's degree in Business Administration, Hospitality Management, or a related field.
1 - 3 years of customer service experience, preferably in the food, restaurant, catering, or hospitality industry.
Strong verbal and written communication skills.
Good interpersonal and problem-solving abilities.
Ability to work under pressure in a fast-paced environment.
Basic computer skills (MS Office, POS systems, CRM tools is an advantage).
Willingness to work flexible shifts, weekends, and public holidays if required.