Job Purpose
To provide safe, reliable and timely transportation services for guests, staff, executives and Company property while ensuring proper maintenance of assigned vehicles, compliance with traffic regulations, and delivery of exceptional customer service in support of the Company's operations.
Key Duties and Responsibilities
Safely transport guests, employees, management and visitors to designated destinations.
Pick up and drop off guests from airports, train stations and other agreed locations in a courteous and professional manner.
Transport goods, supplies, documents and equipment as assigned.
Conduct daily vehicle inspections and ensure assigned vehicles are roadworthy at all times.
Maintain cleanliness and proper condition of assigned vehicles.
Monitor fuel consumption and maintain accurate fuel and mileage records.
Ensure timely servicing, maintenance and repair of assigned vehicles.
Report accidents, breakdowns, traffic violations and mechanical defects promptly.
Maintain accurate vehicle logbooks and transport records.
Ensure compliance with traffic laws, road safety regulations and Company transport policies.
Assist guests with loading and unloading luggage where necessary.
Plan travel routes to ensure timely arrivals while minimizing travel delays.
Maintain confidentiality and professionalism while transporting guests and Company officials.
Respond appropriately to emergencies and provide basic assistance where required.
Perform any other duties as may be assigned by the Transport Officer or Administration Manager.
Key Performance Indicators (KPIs)
Safe driving record with minimal accidents or traffic violations.
Timeliness of transportation services.
Vehicle cleanliness and condition.
Compliance with scheduled vehicle maintenance.
Accuracy and completeness of vehicle logbooks and transport records.
Fuel efficiency and proper fuel utilization.
Guest satisfaction ratings.
Compliance with Company transport policies and traffic regulations.
Number of vehicle breakdowns attributable to negligence.
Professionalism and customer service standards.
Education, Skills and Experience
Must have:
Kenya Certificate of Secondary Education (KCSE) or its equivalent.
Valid Kenyan Driving Licence
Valid Certificate of Good Conduct.
Minimum of three (3) years' relevant driving experience, preferably within the hospitality, tourism or corporate sector.
Defensive Driving Certificate will be an added advantage.
First Aid certification will be an added advantage.
Sound knowledge of Kenyan traffic laws, road safety regulations and vehicle maintenance practices.
Good geographical knowledge of Kilifi County, Mombasa, Malindi and surrounding areas.