Enterprise Customer Project Manager at Airtel

Responsibilities

Customer Project Delivery


Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure.
Ensure delivery of projects within agreed scope, timelines, cost, and quality standards.
Coordinate internal teams to ensure successful deployment of customer solutions.


Customer Engagement and Relationship Management


Serve as the primary point of contact for customers during project delivery.
Manage customer expectations and maintain regular communication on project progress.
Build strong relationships with customer stakeholders to ensure satisfaction and trust


Project Planning and Execution


Develop project plans, schedules, and resource requirements.
Define project milestones, deliverables, and implementation timelines.
Ensure project activities are executed according to plan.


Stakeholder Coordination


Coordinate across internal teams including engineering, operations, sales, and support.
Facilitate collaboration between customer teams and internal technical specialists.
Ensure alignment between customer requirements and internal capabilities.


Risk and Issue Management


Identify potential risks and issues affecting project delivery
Implement mitigation strategies and escalate critical issues when necessary.
Manage project changes and scope adjustments in coordination with stakeholders..


Vendor and Resource Management


Manage third-party vendors and technology partners involved in project delivery.
Ensure vendor deliverables meet contractual and technical requirements.


Project Monitoring and Reporting


Monitor project performance against defined KPIs and milestones.
Provide regular progress updates to customers and internal management.
Ensure proper documentation and closure of projects


Qualifications

Education


Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
Master's degree or MBA is an advantage
PMP certified is mandatory


Experience


5 - 10 years of experience in ICT, telecom, or technology product management
Experience in enterprise solutions
Exposure to telecommunications or digital services industry preferred
Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified
Communication
Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers.