Job Purpose
Responsible for the planning co-ordination and delivery of entertainment, events and activations across the complex as well as maintaining relationships with key stakeholders including sponsors, artistes, entertainers, internal and external customers with the objectives of creating a public image and the reputation of the business unit's brand as the entertainment and casino establishment of choice
Key Performance Areas
Events and Entertainment Planning:
Have an up-to-date understanding of facilities and products available for events
Update the events calendar across multiple venues
Attend pre-event meetings and work with client to understand their event / entertainment requirements
Offer solutions in line specs and client requirements with regards to menus, decor, flowers, set-up, music, etc.
Use any opportunities to upsell on the event!
Co-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage
Load contracts; reviews of drafts and final contracts into CLMS system
Include billing instructions for the event on the function sheets
Co-ordinate the quote and payment process in line with the corporate procurement policies.
Upload event information and compile function sheets into Opera Sales & Catering and distribute to relevant stakeholders and departments
Record all correspondence from a company perspective to ensure brand is maintained.
Resolve any problems and queries in accordance with contract stipulations with clients, and escalate when required
Consolidation and tracking of expenses relating to shows and events; escalating variances
Allocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to the correct departments.
Send out comp splits to department timeously for CRM initiatives
Events & Entertainment Delivery: Compile the running order schedule to accurately reflect customer requirements
Check that the venue set up meets technical (lighting, sound) and customer requirements
Co-ordinate backstage/venue/entertainer as per production schedule and customer requirements
Log calls with maintenance or IT to ensure resolution of any faults
Communicate regularly with relevant stakeholders and inform entertainers or relevant departments of potential problems, changes, and additions to technical resources
Conduct all entertainment checks at least 1 hour before event starting time
Escalate any issues / challenges being experienced
Update any final amendments to function sheets and ensure the distribution to all event stakeholder
Complete post event administration including: event information documents, arena attendance figures and billing.
Store and secure operating and entertainment equipment in line with standards
Stakeholder Engagement: Communicate with clients to understand their needs, event opportunities, as well as any challenges encountered during the planning and co-ordination of the event
Communicate with suppliers / contractors with regards requirements for specific events / entertainment, leveraging relationships to optimise the event within the set budget
Collaborate with marketing to ensure all activations, entertainment and events are well publicised
Liaise with promoters and their PR agencies to obtain the necessary point of sale marketing collateral, media releases, etc.
Partner with suppliers in design and delivery of the entertainment / event requirements
Liaise with multiple departments with the coordination and execution of Events and Entertainment logistics including; Marketing, Operations, Gaming, Food and Beverage, Security, etc
Maintain excellent working relations with all key stakeholders to build and retain integral working relations
Liaise with marketing management to evaluate the post-mortem of the event
Requirements
Education
Grade 12
1-2 year Diploma in Marketing is preferred
Experience
Minimum of 2 years experience in the entertainment industry
Exposure in the gaming industry is preferred
Work conditions and special requirements:
Meets the requirements for a key Gaming Licence
Ability to travel locally
Ability to work shifts that meet operational requirements
Skills and Knowledge
Core behavioural competencies
Dealing with customers
Adaptable
Conflict handling
Planning and implementing
Attention to detail
Collecting information (including listening, asking questions)
Problem-solving
Clerical administrative functions
Reviewing / evaluating (feasibility / compliance / alternatives/ etc)
Networking skills
Liaising and co-operating with other teams
Public Relations / Developing relationships
Technical/ proficiency competencies
Events Planning & Co-ordination
Entertainment Industry knowledge
Entertainment set-ups
Market research
Contract and SLA administration
Project management
Strong English Verbal & Written Communication skills
Business Acumen
Digital acumen
Financial awareness
Emotional resilience and ability to handle pressure
Proficient Computer Skills (MS Office/Opera/CLMS)
Presentable, professional, creative, assertive team player with high energy levels