Job Purpose
To prepare and deliver exceptional food and beverage service within the restaurant operations; banqueting operations and / or on the casino floor to ensure that internal (SOP) standards are continuously achieved and professionally executed.
Key Performance Areas
Prepared Work Area
Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet's floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards
Service Execution
Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Requirements
Education
Grade 12
Experience
2 years previous experience as a waiter
Skills and Knowledge
Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services