Your responsibilities will include:
Assisting in the setting up of SOP's for all clients across the delivery platform
Constantly monitor and upgrade SOP's where necessary
Assist with the training and set up of new Franchises
Train SOP's at a Franchisee level
Monitor, manage and maintain the required Franchise service levels
Adherence of Franchisees to Hub Setup Manual and Franchise Agreement
Set and manage KPI's at Franchise level
Regular audits to assess and measure process and execution performance
Local travel in and around an allocated region, as well as traveling to allocated regional hubs quarterly
Driving the company policies, procedures and brand standards through regular auditing processes
Train and guide Franchisees towards improved business operations, act as a consultant to the Franchisee to drive business improvement and success
Assist Franchisees in the training of their employees
Monitoring and measuring hub performance and productivity against their required Service Level Agreement's through system checks and reporting analysis
Presenting solutions to solve problems to help drive the momentum and success of the Franchise businesses
A Franchise Manager must be the 'protector of the brand' at all times, working towards brand recognition and business growth
Attributes required:
High energy, self-starter
Execution bias
Understand how technology works for business
Project Management
System and process orientated
Attention to detail while still seeing the bigger picture
Understand convenience and customer service
Strong analytical and critical thinking, ability to use data to make informed decisions, identify the root cause and resolve problems
Comfortable with change and an excellent team player
Low on ego, high on delivery and execution
Organization and sound communication will be key success factors of a Franchise Manager
Minimum qualification and experience requirements:
Matric (grade 12) certificate or similar
3 years top management experience
Microsoft Office experience in word, excel and PowerPoint
Training experience will be beneficial
Operational experience managing national or regional operations
Previous hospitality/retail Franchise working experience will be advantageous
Previous experience in the logistics industry is not required
Proven track record in delivery and execution
IT or tech savvy will be advantageous