Home Appliance After Sales / Technical Supervisor at MeWe Electronics

Job Summary


We are seeking an experienced and technically skilled Home Appliance After Sales / Technical Supervisor to oversee after-sales operations, manage technicians, and ensure excellent customer support services.
The ideal candidate must have strong knowledge of home appliances, troubleshooting, repairs, and team supervision.


Key Responsibilities


Supervise and coordinate the activities of after-sales technicians and service personnel.
Handle customer complaints and ensure quick resolution of technical issues.
Monitor installation, maintenance, and repair of home appliances such as televisions, refrigerators, washing machines, air conditioners, microwaves, and other electronics.
Ensure all technical services are carried out professionally and efficiently.
Provide technical support and guidance to field technicians when necessary.
Maintain proper records of repairs, servicing, spare parts, and customer feedback.
Monitor technicians' performance and ensure targets are achieved.
Conduct routine inspections and quality checks on completed jobs.
Liaise with management regarding technical challenges and operational improvements.
Ensure compliance with company safety and service standards.


Requirements


Minimum of 5 years proven experience in after-sales service or technical supervision within the home appliance or electronics industry.
Strong technical knowledge of home appliances and troubleshooting processes.
Good leadership and team management skills.
Excellent communication and customer service abilities.
Ability to work under pressure and handle multiple service requests.
Proficiency in reporting and record keeping.
Minimum of OND/HND/B.Sc in Electrical Electronics, Engineering, or any related field is an added advantage.


Preferred Skills:


Problem-solving and decision-making skills.
Good organizational and supervisory abilities.
Ability to train and mentor junior technicians.
Familiarity with spare parts management and technical diagnostics.