Job Purpose
To implement, coordinate, and optimize the Organization's Performance Management, Promotion, and Training frameworks as approved by the Head, People & Culture, ensuring operational excellence, policy compliance, data integrity, and measurable workforce productivity.
The role serves as the custodian of performance and learning processes, providing structured analytics and insights to support strategic workforce decisions and sustainable organizational growth.
Key Responsibilities
Performance Management Operations:
Implement and administer the Balanced Scorecard (BSC) framework across the organization.
Coordinate quarterly performance reviews and bi-annual comprehensive appraisals.
Ensure timely completion, documentation, and submission of all appraisal forms.
Collate appraisal results and categorize outcomes (promotion, confirmation, performance improvement, sanctions).
Maintain performance tracking database and ensure data accuracy and integrity.
Serve as Secretary to the Appraisal Review Committee (ARC).
Monitor compliance with appraisal controls and documentation standards.
Track sanctions and commendations and apply score adjustments in line with policy guidelines.
Manage performance appeals process and escalate matters to the Head, People & Culture where required.
Provide structured performance analytics and trend reports to support executive decision-making.
Promotion & Career Progression Administration:
Monitor minimum tenure requirements and promotion eligibility in accordance with policy.
Prepare promotion ranking documentation and structured analysis for review and approval.
Validate promotion recommendations against policy criteria and organizational structure.
Maintain promotion records and career progression dashboards.
Support succession data preparation and workforce readiness analysis.
Training & Learning Operations:
Conduct annual and quarterly Training Needs Analysis (TNA) in collaboration with department heads.
Develop and manage the annual training calendar approved by the Head, People & Culture.
Coordinate internal and external training programs and logistics.
Manage allocated training budget and vendor relationships.
Maintain Individual Development Plans (IDPs).
Conduct post-training assessments and track learning effectiveness.
Prepare training ROI and impact reports to inform strategic workforce planning.
Policy Governance & Compliance:
Ensure consistent application of performance grading standards.
Monitor adherence to promotion and appraisal timelines.
Maintain documentation integrity and audit readiness.
Provide guidance to managers on appraisal documentation standards.
Work within established policy frameworks and support continuous improvement in partnership with the Head, People & Culture.
Identify opportunities to enhance performance and learning processes and collaborate on approved refinements.
HR Data, Reporting & Workforce Insights:
Generate quarterly workforce performance analytics reports.
Identify recurring performance trends and organizational risk indicators.
Maintain HRIS data accuracy relating to performance and learning.
Provide dashboards and insight reports to support strategic workforce planning.
Prepare promotion analysis and structured recommendations to facilitate informed Management decisions.
Regional HR Operational Support (Southwest):
Provide operational HR support for the Southwest region as required.
Step into core HR operations periodically to conduct staff data audits.
Conduct compliance spot checks on attendance, documentation, and employee welfare standards.
Ensure accuracy, policy adherence, and overall process integrity across locations.
Ideal Candidate Profile
Education:
Bachelor's degree in HR, Business Administration, Psychology, or related fields
Professional certification (CIPM, SHRM, CIPD) preferred
Master's degree is an added advantage
Experience:
6 - 8 years progressive HR experience
Minimum 3 years managing performance management systems
Experience implementing Balanced Scorecard framework
Experience coordinating training programs and TNA processes
Exposure to promotion governance and appraisal committees.