Key Responsibilities
Strategic HR & Workforce Management
Lead the end-to-end recruitment lifecycle for internal staff and DCLS's outsourced professional driver roster.
Oversee the complete deployment workflow—ensuring drivers are seamlessly matched and deployed to corporate and private client locations based on proximity, skill, and vehicle requirements.
Develop retention, engagement, and welfare initiatives tailored specifically to a high-volume, blue-collar driver workforce.
Regulatory Compliance & Risk Mitigation
Maintain strict adherence to local labor laws, state transport regulations, and statutory compliance (including LASDRI, LASRRA, and state driving license validity).
Manage the complete driver verification framework: conduct rigorous background checks, double-guarantor verifications, residential physical address checks, and psychometric screening.
Conduct regular audits on driver documentation, fleet insurance records, and compliance files to eliminate liability risks.
Employee Relations & Performance Management
Establish and enforce disciplinary frameworks, code-of-conduct guidelines, and service quality standards across all deployed staff.
Act as the primary escalation point for client feedback, driver grievances, and workplace conflict resolution.
Design and track KPIs for driver performance, punctuality, client satisfaction, and safety adherence.
Training, Onboarding & Development
Structured and deliver comprehensive onboarding orientations covering customer service, route management, executive etiquette, and defensive driving techniques.
Coordinate routine refresher training, safety workshops, and compliance renewals for existing drivers.
HR Operations & Administrative Oversight
Support payroll processing by maintaining accurate, up-to-date deployment rosters, attendance logs, and billable service data.
Manage HR documentation, digital employee databases, disciplinary history, and leave schedules.
Collaborate closely with operations and logistics teams to handle incident response and vehicle/driver emergency protocols.
Required Qualifications & Experience
Education: Bachelor's Degree (B.Sc.) or HND in Human Resources Management, Business Administration, Law, or a related field. Professional HR certification (e.g., CIPM, SHRM, HRCI) is a strong advantage.
Experience: 3 - 6 years of progressive HR experience, with at least 2 years in a management or supervisory role.
Industry Background: Proven experience managing a blue-collar workforce, driver fleets, or outsourced labor within logistics, transportation, or supply chain services in Lagos.
Core Competencies & Skills
Deep knowledge of Nigerian labor laws, state transport regulatory compliance, and verification protocols.
Exceptional conflict resolution, negotiation, and people management skills.
High level of emotional intelligence with the ability to manage both corporate executive clients and blue-collar staff effectively.
Strong organizational skills and proficiency with HR software, ATS, and Microsoft Excel.
Familiarity with Lagos road networks and driver market dynamics.
Unwavering integrity, discretion, and ethical judgment.