Mid-Level Business Analyst – George (Onsite) at Datafin Recruitment

ENVIRONMENT:


A fast-growing AI Product and InsurTech business is building next-generation AI agents that operate inside real-world business environments, handling live customer interactions, automating workflows, and delivering measurable commercial outcomes within a regulated insurance environment is looking for a Mid-Level Business Analyst who can operate confidently in ambiguity, translating high-level business vision into structured, build-ready specifications for engineering teams.
This is not a traditional documentation role, but rather a highly analytical, product-focused role suited to someone who enjoys solving complex business problems, challenging assumptions, and shaping AI-enabled products from concept through to delivery.


DUTIES:


Lead business discovery sessions with stakeholders to uncover true business needs and operational pain points.
Map current-state business processes and design improved AI-enabled workflows.
Own requirements gathering from discovery through to delivery, testing, and acceptance.
Translate executive vision and business objectives into structured, build-ready specifications.
Write detailed Product Requirement Documents (PRDs), user stories, functional specifications, and acceptance criteria.
Define system inputs, outputs, acceptable behaviour ranges, human intervention points, and escalation workflows.
Identify edge cases, failure modes, exception handling, and operational risks as part of requirements definition.
Challenge assumptions using data, process analysis, and stakeholder interrogation.
Run structured workshops and facilitate alignment across conflicting stakeholder priorities.
Support sprint planning, backlog refinement, stand-ups, retrospectives, and Agile delivery ceremonies.
Maintain requirements traceability throughout the full product lifecycle.
Work closely with Product, Engineering, Operations, and Leadership teams to ensure successful delivery.


REQUIREMENTS:

Business Analysis


Minimum 3+ years' experience as a Business Analyst, Systems Analyst, or Product Analyst.
Proven experience owning delivery from discovery through implementation.
Strong experience gathering, analysing, documenting, and validating business requirements.
Ability to work confidently with vague, evolving, or incomplete requirements.


Process & Documentation


Strong process mapping skills using BPMN, UML, or similar methodologies.
Experience writing PRDs, user stories, functional specifications, workflows, and acceptance criteria.
Experience maintaining requirements traceability throughout delivery.


Agile Delivery


Strong experience working in Agile delivery environments.
Exposure to sprint planning, stand-ups, backlog refinement, retrospectives, and delivery ceremonies.


Data & Analysis


Ability to query, interpret, and validate data using SQL, Excel, BI tools, or similar.
Strong analytical thinking with the ability to challenge assumptions using data.


Stakeholder Management


Strong facilitation, workshop leadership, and stakeholder engagement skills.
Comfortable challenging executives, business owners, and operational teams when clarity is required.
Ability to navigate competing priorities and conflicting business objectives.


Advantageous:


Experience defining requirements for AI products, automation platforms, recommendation engines, decision-support systems, or non-deterministic products.
Experience designing workflows where human review, exception handling, and escalation paths are required.
Exposure to regulated industries such as Insurance, Financial Services, Healthcare, or Compliance-driven environments.
Experience with MoSCoW prioritisation or similar structured prioritisation frameworks.
Product delivery experience within startup, scale-up, or product-led environments.


ATTRIBUTES:


Highly analytical and naturally curious.
Comfortable operating in ambiguity.
Structured thinker with strong commercial awareness.
Confident challenging assumptions and asking difficult questions.
Strong written communication and documentation skills.
Comfortable working with uncertainty, complexity, and evolving requirements.
Delivery-focused and solutions-driven.