Partner Onboarding Team Lead

Our client, an on-demand courier service that delivers products ordered through their mobile app, seeks to recruit a Partner Onboarding Team Lead. The successful candidate will be responsible for leading the team that supports new and existing partners through the activation, onboarding, and upgrade processes, ensuring a seamless and efficient experience.

KEY RESPONSIBILITIES;

• Checking and calling one by one all the "suitable" partners and training the partners on how to operate their stores.
• Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels + Customer
• Checking if there's any priority in terms of onboarding (partners already contacted and postponed the onboarding for a given time)
• Monitoring all self-onboarding channels + comms channels.
• Enabling stores on Salesforce and admin after training the partners.
• Menu corrections/additions on Admin.
• Deliver bags/stickers/tablets or any other item required by the partner for new stores when going to train them.
• Any other content-related tasks

STORE CREATION

• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store + menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.

REQUIREMENTS

• Bachelor's Degree in marketing, or a similar/relevant field.
• At least 2 years of related experience
• Should have good MS Excel skills
• Excellent organizational and time management skills.
• Strong listening and communication skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.