Key Responsibilities
Performance Management
Work closely with the Head of HR and other Executives to develop and implement the performance management framework and scorecard for AML
Implement and ensure close tracking of our Objectives & Key Results (OKR)
Coordinate all performance planning, review, and evaluation activities
Design relevant performance metrics, leverage technology and provide data-driven analytics on performance across locations and departments to support management decisions
Ensure all employees have SMART goals and KPIs, agreed with and periodically reviewed by their line managers
Manage new employee probation assessments and performance improvement process
Learning & Development
Design and implement a learning and development framework for AML, ensuring continuous upskilling of the workforce for the delivery of organization objectives
Work closely with the Head, Human Resources to instill in AML a culture of learning (evident in knowledge share, continuous feedback, and individual development, amongst others)
Develop a competency framework to guide learning and development, recruitment, performance management and other workforce initiatives
Develop relevant learning programs/a learning academy for all AML workforce categories including career starters, new managers, function heads, and core operations teams, ensuring the delivery of a high-performing workforce and best-in-class client experience across all AML operations
Conduct structured training and development needs assessments, develop annual learning and development plans, ensure evaluation of all completed trainings and measure return on investments to organization
Manage new employee orientation program
Prepare periodic reports on all learning and development activities for management insight, and regulatory compliance (e.g. Industrial Training Fund)
Develop/ensure availability of relevant training materials for all AML L&D programs
Manage relationship with various parties - training vendors, in-house faculty, management and employees, to ensure effective delivery of all learning and development programs and initiatives
Other Organization Development Initiatives
Support management in the design and development of relevant talent management programs, succession planning and career management frameworks, aligned with business objectives
Work closely with management and other HR team members to develop tools and programs to drive leadership development, talent pipelining, culture and change management
Perform other duties as may be required from time to time
Qualifications and Education RequirementsFirst degree in Social Sciences or a relevant field
Master's Degree, HR Certification or membership of relevant associations (e.g. SHRM, CIPD, CIPM, ATD) are added advantage
7 - 9 years relevant work experience covering organization development, performance management, business consulting and learning and development
Preferred SkillsConversant with performance management models, systems and tools
Experience in conceptualizing new approaches and innovation in the area of performance management, learning & development and talent management
Adept with a variety of multimedia training platforms and methods
Experience in curriculum design, training vendor assessment, facilitation, training analysis and reporting
Excellent verbal and written communication skills and strong presentation skills
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software