The Quality Assurance & Control Manager will be responsible for developing, implementing, and maintaining an effective Quality Management System (QMS) across the organization. The successful candidate will oversee Quality Assurance, Quality Control, Laboratory Operations, Compliance, Product Release, Supplier Quality, and Continuous Improvement initiatives while driving operational efficiency and customer satisfaction.
Key Responsibilities
Develop, implement, and continuously improve the organization\'s Quality Management System (QMS), ensuring compliance with GMP, ISO standards, regulatory requirements, and internal quality policies.
Lead Quality Assurance and Quality Control activities, including laboratory operations, material inspection, testing, product release, quarantine management, CAPA, non-conformance investigations, and root cause analysis.
Drive product quality and operational excellence by improving production yield, reducing waste, scrap, rework, and the Cost of Poor Quality (COPQ), while promoting Right First Time (RFT) manufacturing.
Lead internal, customer, supplier, and regulatory audits, ensuring timely resolution of findings and sustained compliance across manufacturing operations.
Manage customer and supplier quality by investigating complaints, implementing corrective actions, monitoring supplier performance, and partnering with Procurement and Supply Chain to improve material quality.
Develop and present quality dashboards, scorecards, and performance reports to support decision-making, governance, and continuous improvement initiatives.
Lead, coach, and develop the Quality team while fostering a culture of quality, accountability, collaboration, and continuous improvement across the organization.
Requirements
Bachelor\'s Degree in Chemistry, Industrial Chemistry, Biochemistry, Microbiology, Chemical Engineering, Industrial Engineering, or a related discipline.
Professional certifications such as ISO Lead Auditor, Lean Six Sigma, or other Quality Management certifications will be an added advantage.
Minimum of 7 - 10 years\' experience in Quality Management within a manufacturing environment.
At least 3 - 5 years\' experience leading quality teams.
Demonstrated experience managing Quality Management Systems (QMS), audits, compliance programmes, and quality improvement initiatives.
Required Skills
Quality Management Systems (QMS)
GMP and Regulatory Compliance
CAPA Management
Root Cause Analysis
Statistical Process Control (SPC)
Laboratory and Testing Operations
ISO Standards
Process Validation and Risk Management
ERP Systems
Microsoft Excel
Power BI
Strong analytical, leadership, communication, and stakeholder management skills
What Success Looks Like
The successful candidate will contribute to:
Improved Right First Time (RFT) performance
Reduced customer complaints and product rejection rates
Lower waste, scrap, rework, and Cost of Poor Quality (COPQ)
Strong audit and regulatory compliance performance
Enhanced supplier quality performance
A high-performing quality team that supports operational excellence