Role Overview
The Receptionist is the first point of contact for parents, visitors, and staff, while also supporting administrative operations.
This role requires someone who is warm, organised, and professional, with the ability to manage front desk responsibilities while supporting staff coordination and basic administrative processes.
Working Schedule
Monday to Friday
Between 7:00am and 7:00pm
Key Responsibilities
Front Desk & Reception Duties
Welcome parents, visitors, and enquiries in a friendly and professional manner
Manage calls, emails, website and and walk-in enquiries.
Coordinate child drop-off and pick-up records
Maintain a clean and organised reception area
Schedule appointments, tours, and meetings for management.
Parent & Customer Experience
Provide accurate information about the crèche's services
Handle enquiries, feedback, and concerns professionally
Support communication between parents and caregivers
Maintain a warm and trustworthy brand image
Administrative Support
Assist with recruitment (job postings, interview scheduling, onboarding)
Maintain staff records (attendance, leave, documentation)
Monitor staff attendance and punctuality
Documentation & Compliance
Maintain accurate and confidential records for staff and children
Support compliance with internal policies and childcare regulations
General Office Support
Manage office supplies and basic procurement
Support daily administrative operations
Assist management with reports and coordination tasks
Nice to Have (Marketing Support)
Basic experience managing social media platforms (e.g. Instagram, WhatsApp Business)
Ability to create simple content (photos, short videos, captions)
Assist in responding to online enquiries and following up with prospective parents
Support occasional marketing activities such as open days or promotions.
Candidate Profile
Experience & Qualifications
2 - 4 years' experience in a receptionist or administrative role.
Degree or diploma in Business Administration or related field
Experience in a school, crèche, or service environment is an advantage
Core Skills & Attributes
Excellent communication and interpersonal skills
Friendly, professional, approachable and well-presented.
Strong organisational and multitasking abilities
Attention to detail
Digital literacy (Microsoft Office, communication tools)
Discretion and confidentiality
Reliable and proactive
Why Join Us?
Be part of a growing early learning organisation
Supportive and structured work environment
Important Note: This role is primarily front desk.
Safeguarding knowledge, First Aid Skill and Experience working in a childcare sector will be an added advantage.