Position Overview
This is a hands-on leadership role.
As the Deputy Crèche Operations Manager, you will not only oversee the day-to-day operations of the facility—you will work directly with children every day as part of the caregiving team.
You will be counted in the adult-to-child ratio and are expected to actively supervise, engage, and care for children alongside your staff. This is not a desk-based or purely administrative position.
Key Responsibilities
Facility & Safety Management
Support the manager in ensuring the facility is pristine, safe, and fully operational every single day.
Health & Safety: Implement and enforce rigorous hygiene, sanitisation, and child safety protocols.
Regulatory & Compliance
Licensing: Maintain all local and national certifications required for childcare operations.
Documentation: Oversee the meticulous record-keeping of child enrolments, medical histories and incident reports.
Team Leadership
Support the manager to Lead the recruitment, onboarding, and scheduling of caregivers and support staff.
Mentorship: Foster a high-energy, empathetic culture. Conduct performance reviews and identify training needs.
Parent & Community Relations
The Face of the Brand: Support the manager as you act as one of the point of contact for parents, handling tours, enquiries and feedback with professionalism and warmth.
Communication and Marketing: Manage parent communication apps/newsletters to keep families updated on their child's day, WhatsApp.
Business Operations
Budgeting: Support in overseeing the operational budget, including supplies procurement and payroll.
Growth: Lead marketing initiatives to drive enrolment and maintain full capacity.
Candidate Profile
Experience & Qualifications:
The Track Record: 3+ years in a management role, preferably within early childhood education.
Proven hands-on experience working with children aged 0 - 5 years is required.
Education: A degree in Early Childhood Education, or a related field.
Certification: Early childhood studies, TRCN
Paediatric First Aid and CPR is an added advantage.
Working Schedule
Shift-based role between 7:00 AM and 7:00 PM, Monday to Friday.
Flexibility is required to ensure smooth daily operations and adequate staff coverage
Childcare Support (Hands-On Role)
Actively participate in daily caregiving and learning activities
Support staff in supervising and engaging children throughout the day
Ensure compliance with adult-to-child ratio requirements at all times
Soft Skills
Excellent communication and interpersonal skill
Leadership skill
Meticulous Detail
Digital Literacy
High integrity and transparency skill
Why Join Us?
The opportunity to work closely with the Creche Manager and shape the processes and culture of a brand-new facility.
There will be opportunity for growth.