Regional Credit Control Clerk at MIBCO

Duties and Responsibilities


Manage allocated debtors book
Conduct telephonic debt collection
Ensure adherence to the Credit Control Policy and Standard Operating Procedures (SOPs)
Reduce allocated debtors days through collections and account query resolution
Handle full function Credit Control
Assist with monthly returns documentation from employers and escalate to Returns Processors
Carry out account reconciliation
Visit and / or invite employers to a meeting in order to resolve accounts
Create awareness and educate establishment staff - returns system, both manual and Online Returns
Follow up on anomaly letters and resolve if returns related or escalate to Agents if not.
Support Credit Control Regional function
Follow up on settlement agreements and promise to pay
Follow up and resolve queries timeously
Offer superior client service to both internal and external clients
Receive and bank payments received from clients daily
Prepare hand over / referral documents and refer accounts to Inspectorate
Attend to adhoc duties as assigned


Qualifications


Matric (Standard 10)
Tertiary Education (Certification) - Administrative / Financial related
Recognized Finance / Credit Control / Debt Collection related qualification - Distinct advantage
At least 2 years credit control knowledge and experience an advantage
Computer literacy - Excel, Word & Email is essential
Debt collecting experience is essential